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Terms and Conditions

Customer Care

Salvatore London Limited always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.  To ensure Salvatore London Limited is able to put things right as soon as possible, please read our complaints procedure below.  Salvatore London Limited will then be able to respond promptly to ensure complete satisfaction.

Complaints Procedure

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact Salvatore London Limited as soon possible so the problems can be rectified.

Either call, email or write to us – (if writing, get proof of sending). Salvatore London Limited aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where Salvatore London Limited is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 029 2267 0040.

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